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This agreement is between Level1 Internet Services (herein referred to as "We" or "Us" or "Our") and You as the Customer (herein referred to as "You" or "Your") regarding the web site hosting (herein referred to as the "Services") we operate.

We reserve the right to amend or remove conditions at any given time and You shall obey to the current (published) version. You should check this page regularly for changes to Your agreement.

• Hosting Services are available exclusively to UK residents aged 16 and over.
• Proof of identification may be required when purchasing any Service(s).
• By purchasing any hosting Service You agree that You are bound by all Terms and Conditions outlined in this agreement, and also our acceptable use policy as viewed here.

(1) Payments

• We only accept PayPal as our payment method. This provides Us and You with additional buyer protection on our Services.
• Most Services run on a “rolling monthly contract” – You are committed to a minimum one (1) month term contract, unless explicitly stated otherwise. Your Services will automatically renew and continue each month until You cancel.
• Invoicing will occur on the billing date and We will automatically take payment if We have such details. Otherwise, You are expected to complete the transaction within 24 hours of receipt of the invoice.
• You will receive a grace period of five (5) days for all overdue invoices, during which You are expected to complete the payment. If You fail to pay your invoice after the grace period, Your account will be automatically suspended.
• If your invoice remains unpaid on or after twenty-one (21) days of the invoice being issued, we reserve the right to terminate Your account(s) and erase all data.

(2) Cancellations

• To cancel Your account(s), You may request a Cancellation by either e-mailing or telephoning Our Customer Support Team during regular hours.
• You have a cool-off period of three (3) working days after the purchase of Your Service(s) during which You are entitled to cancel. After this period You will be committed and will be required to pay the minimum contract term in order to cancel your Service(s).

(3) Refunds

• If you are not satisfied with our hosting services, you may cancel your account and request a refund within your first three (3) days of service. Any refund requests of such nature will not be issued after your first three (3) days of service.
• Any refunds will be issued via PayPal and the transaction will be made within fourteen (14) working days of receiving Your refund request.
• If Your account is in a deficit, we reserve the right to take refunds as an entire or part payment for any Service(s) You have with us.
• All refunds are issued at the discretion of Our management.

(4) Customer Support

• In this clause, we refer to Customer Support as being telephone, e-mail and support ticketing between Us and You.
• You agree that You are liable for all charges levied by your telephone provider arising from telephoning our Customer Support Team.
• We will try but cannot guarantee to provide support for any third-party software that you may have installed on your hosting account or server.

(5) Backups

• Regular backups of our systems and Your data are made to a secure backup system.
• We make every effort to ensure working backups are made of Your files; however we cannot be held responsible for any loss of data as a result of a system failure or the negligence of You or Us.

(6) Uptime Guarantee

Our Hosting Plus, Hosting Max and Hosting Pro services are backed by a 99.8% monthly uptime guarantee. This guarantees our server(s) and the networks which they connect to are available at minimum 99.8% of the month. If, at the end of the month, we've fallen short of this guarantee, we'll give you an extra month's hosting - free!

• Our hosting server(s) are monitored by an independent monitoring platform, and we will only base our uptime from the results of this platform.
• Any scheduled server or network maintenance listed on our system status page is excluded from this guarantee.
• If we've fallen short of our guarantee, you must request your free month's hosting from our Customer Support Team no later than seven (7) days after the closure of the month. Any requests made after this time are invalid.

(7) Limitation of Liability

We disclaim all liabilities in connection with the following:
• Loss of any data.
• Incompatibility of Our services with any of Your equipment, software or telecommunications links.
• Technical problems, errors or interruptions beyond our direct control.
• Computer viruses or malware obtained directly or indirectly from the use of Our Service(s).
• Any security breaches which may affect the Services.

In no event shall We be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information.

You accept all responsibility and liability for any data published or made available to the Internet through the use of our Services. Furthermore, We cannot be held responsible for any software or services provided by third parties made available through the use of Our Services or the Internet.
We cannot be held responsible for failure or delay in performing our obligations due to circumstances beyond our direct control, including but not limited to acts of God or a government body, war, fire, strike or labour disturbance, unavailability of telecommunications, failure of third party hardware or software, inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

(8) Indemnity

You agree that You shall indemnify, save and hold Us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Us, Our agents, customers, offices and employees, that may arise or result from any acts or omissions of You, Your agents, employees or assigns in connection with the use of Our Services.

You agree that We are not liable for any consequential damages which You may suffer as a result of loss of business, contracts, profits, clients or otherwise. We are unable to monitor or control any traffic over the Internet and exclude all liability for the publication of inaccurate, misleading, offensive or otherwise obscene materials which breach our Terms and Conditions, Acceptable Use Policy or any laws.

You shall agree that a court may strike out or override any part of these Terms and Conditions if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the Terms and Conditions as if the offending issues had never been contained in them.

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